§ Strategic Planning & Organisational Design.
§ Expert in driving change and operational excellence.
§ People and staff leadership – coaching, mentoring and leadership development.
§ Strong track record and specific expertise in global/international customer services (in-house and outsourcing).
§ Expertise in online risk management, customer service, compliance and regulatory affairs, collections, sales / telesales.
§ Facilitate growing a business aggressively while remaining compliant - “deal makers not deal breakers”.